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    FAQ

    General information

    Is Wi-Fi available?
    Yes, Wi-Fi connection is free and available in all rooms.

    Is there an elevator?
    No, the property does not have an elevator since all the rooms at Corte Guelfa are located entirely on the ground floor, ensuring easy access without stairs.

    Are pets allowed?
    Yes, pets are allowed upon request, with a supplement.

    Is breakfast service available?
    Yes, we offer breakfast service on request from 7:30 AM to 10:00 AM.

    What is the property's opening period?
    We are open all year round.

    Before you arrive

    What is the check-in time?
    Check-in is available from 3:00 PM to 8:00 PM.

    What is the check-out time?
    The room must be vacated by 11:00 AM.

    Can I request a late check-out?
    Yes, late check-out can be requested subject to availability, with a supplement.

    Can I arrive at the property before the scheduled check-in time?
    Yes, please let us know when booking or the day before your arrival. We will be happy to store your luggage free of charge until your check-in time.

    Where can I park my car?
    Our property can be reached by car to drop off luggage, but we do not have a parking lot. If needed, we can recommend partner parking facilities.

    Can I leave my luggage in storage after check-out?
    Of course. We offer free luggage storage after check-out to all our guests.

    Is there a reception at Corte Guelfa?
    Yes, Corte Guelfa has a reception service available from 2:00 PM to 8:30 PM.

    Rooms

    What amenities are available in the rooms?
    All rooms include air conditioning and heating, Wi-Fi, Smart TV, minibar, Nespresso coffee machine, kettle, courtesy set, hair dryer, safe, iron and ironing board (on request), and crib (on request).

    Are cribs and cots available for children?
    Yes, they are available upon request and subject to availability.

    How often is housekeeping done?
    Rooms are tidied daily.

    Do you have rooms accessible for guests with disabilities?
    No, unfortunately our property is not equipped to accommodate guests with disabilities.

    Do you have smoking rooms?
    No, smoking rooms are not available.

    Bookings and payments

    What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, Maestro/JCB/Amex), debit cards, as well as cash and advance bank transfers.

    What happens if I cancel my reservation beyond the allowed deadline?
    In this case, the full amount of the stay will be charged.

    What is the amount of the city tax?
    The city tax is €6.00 per person per night (children under 12 are exempt). It must be paid at check-in.

    Where are we located?
    Corte Guelfa is located in the historic center of Florence, in a strategic position for visiting the city's main points of interest and experiencing authentic Florentine life. It is just a few steps from the picturesque Mercato Centrale, a small oasis of tranquility within the bustling Florentine life. Thanks to its strategic location, just a 10-minute walk from Santa Maria Novella station and close to the major attractions, it is the ideal place to stay for both business travelers and tourists discovering our magnificent city.

    How to reach us

    From Santa Maria Novella train station:
    Taxi: taxi transfer (5 minutes).
    On foot: (10 minutes) exit the terminal and take Via Nazionale, located on the left side of the station, then turn right onto Via Guelfa. You will find us on your left at number 36/38.

    From the Airport:
    Taxi: taxi transfer directly to Corte Guelfa, lasting 20-30 minutes.
    Alternative: Tramline T2 to the terminus at Piazza Unità d'Italia (20 minutes), then continue on foot (10 minutes) or by taxi as indicated above.

    By car:
    Please contact us if arriving by car. Our team will assist you with directions, where to park, and how to access the Limited Traffic Zone.
    Experiences & Concierge
    Can taxis or restaurants be booked through the property?
    Yes, our concierge staff is available for bookings and assistance during your stay.

    Useful information

    Where to stay in Florence in a central location?
    Corte Guelfa is an ideal choice for those wishing to stay in the historic center, close to the main attractions.




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